Returns & Exchanges

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Laura Jeannette & Co. purchase, we realize there are times when you may need to return a product.  If you need to return your product, please review the information below.

• Returns must be made within 15 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund the original shipping costs with the return.

• Please note the reason for your return on the front of your receipt or packing slip.

• Please mail your return to:

Laura Jeannette & Co.
50 Water St., Unit 138/139
Newburyport, MA 01950

• You will be responsible for the return shipping and handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy).

• Please record your tracking number. We cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least two billing cycles for the credit adjustment to appear on your credit card statement.

• Only iSClinical, Environ, and Clean Skin Club items purchased on www.laurajeannetteandco.com may be accepted for a return.

  Please get in touch with our team with any questions by emailing hello@laurajeannetteandco.com.
  Please Note:  Empty containers cannot be accepted for refund.

EXCHANGE POLICY
We are happy to exchange any defective or damaged merchandise upon receipt. If you need to exchange your product, please review the information below.

• We accept exchanges on iSClinical, Environ and Clean Skin Club items purchased on laurajeannetteandco.com only up to 15 days after the original purchase. 

• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 

• If there is a difference in cost with the exchange, one of our team members may contact you for further information. 

• You will be responsible for the return shipping & handling charges, which will not be refunded. 
  Ship your exchange to us via a pre-paid package:
  
  Laura Jeannette & Co.
  50 Water St., Unit 138/139
  Newburyport, MA 01950

Please get in touch with our team with any questions by emailing hello@laurajeannetteandco.com.
Please Note:  Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact our team within 15 days for a replacement.  Items will not be replaced after 15 days.